Excellent customer service is our goal.

 

ACRT, Inc. - A contractor to Pacific Gas and Electric Company (PG&E)

 
ACRT's goal is to provide PG&E's customers with excellent service. We do this through a shared vision. ACRT's professional arborists work on behalf of PG&E to engage utility customers on their behalf and to explain the importance and value of utility vegetation management. Our trained foresters will answer your questions, address concerns and provide a detailed explanation of tree work to be completed. Many moving parts need aligned to have a successful program and to provide you with excellent service. 
 

Communication

Communication is key. As our arborists travel through neighborhoods communicating with each utility customer, often not everyone is home. A door hanger may be placed on your front door explaining the tree work that may need done in your area. It will be complete with pruning types and provide any contact information to reach out to an arborist for additional information. A lot of moving parts need aligned to have successful tree work completed. Get some of your answers to frequently asked questions about PG&E's vegetation management program, tree pruning and what to expect during the process here.
 

Safe Planting

Trees and power lines don't mix. Trees grow both above and below ground. When planting trees, consider the distance and location around utility lines. Planting the right tree in the right place can make all the difference. Learn more about selecting the right trees here. Before planting, always remember to call before you dig! Call 811 before you make anything in your yard - a tree, a new bush or even a fence post. There is a free program for homeowners, excavators and professional contractors that will notify local utility companies to mark the location of underground lines so you can safety dig and prevent damage. Learn more here.
 

Tree Trimming Resources

PG&E utilizes various tree care and vegetation management companies. To learn about each of their trusted resources visit their websites.

PG&E Vegetation Management Video

PG&E has created a video which explains how they keep trees away from power lines to provide safe and reliable electricity to their customers. To view this informative video, click here.
 

Customer Satisfaction Survey

You may soon receive a customer satisfaction survey in the mail. Please take a moment to fill it out and let us know how we provided you with excellent customer service.
 

Contact Information

For additional information, don't hesitate to reach out to ACRT and PG&E directly. To contact someone at ACRT, please call (800) 622-2562 or connect with us here. To reach PG&E's vegetation management department, please call (800) 743-5000 or connect with them here.

 
Remember, your satisfaction is our goal.
 
 
 
 
 
 
 
 

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